Dear Valued Customers,

As the holiday season approaches, the anticipated surge in online shopping may impact our production process and delivery times.

We are committed to completing and delivering your orders as quickly as possible while minimizing any potential issues.

To ensure your gifts arrive in time for Christmas 2024, please refer to the delivery timeline chart below.

• Note for Canada: Due to ongoing delivery service strikes, orders to Canada may experience delays. We deeply appreciate your patience and understanding during this period.

(And remember, our products also make perfect and meaningful New Year gifts to celebrate with your loved ones.)

• With GROUND shipping

PRODUCT TYPE	US - Cutoff Date
T Shirts, Hoodies, Sweatshirts, Long sleeves, Tank Tops	December 18
Mug, Tumbler, Cavas, Pillow, Ornament, Blanket, Necklace, Yard Sign	December 18

 

• With  FAST shipping

PRODUCT TYPE	US - Cutoff Date
T Shirts, Hoodies, Sweatshirts, Long sleeves, Tank Tops	December 19
Mug, Tumbler, Cavas, Pillow, Ornament, Blanket, Necklace, Yard Sign	December 19

 

• With STANDARD shipping

 

Important Notes:

• Over 97% of packages arrive on time. However, occasional delays may occur due to severe weather, customs clearance, or incorrect address details. If you encounter such an issue, please don’t hesitate to contact us.
• For express shipping requests, email us at support@duconspace.com within 1 day of placing your order.
• For orders requiring modifications, production time will be extended by 1–2 additional days.
• If your order is being delivered to a PO box, ensure your shipping address includes the full ZIP code (plus 4 or 5 digits).
• Once your order is ready for dispatch, a tracking number will be emailed to you, allowing you to monitor your package’s journey to your doorstep.
• Please double-check that all delivery information is accurate. Missing or incorrect details may require us to contact you for updates, which could result in delivery delays.
• Delays may also arise during customs clearance.
• Ensure your address is fully completed; otherwise, returned packages may result in further delays.

Delivery Information

The majority of packages (97%) arrive on time. However, some orders may be delayed beyond the estimated delivery date. Common reasons for late delivery include:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures
• Modification requests

If your package does not arrive as expected, we’re here to help! You can choose between a resend or a refund—just let us know your preference. Please email us at support@duconspace.com, and we’ll resolve the issue promptly.

We truly value your understanding and encourage you to stay informed during this period. Thank you for your continued support!