Shipping & Delivery Policy | Duconspace
Last updated: June 13, 2025
At Duconspace, every item is made-to-order — meaning once you place your order, we print and prepare each product just for you to ensure the best quality possible!
We collaborate with designers, artists, and trusted manufacturers across the US, EU, UK, AU, Vietnam, China, and other regions. This allows us to provide high-quality custom gifts with competitive pricing and international coverage.
🚚 Shipping Carriers
We use reliable global and local couriers to ship your order safely:
USPS, FedEx, DHL, UPS, EMS, YunExpress, Local Post, and others depending on the destination.
📦 Shipping & Handling
Orders are processed as soon as payment is received.
During busy seasons like Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, please allow extra time for fulfillment and shipping.
| Product Type | Production Time (Business Days) | Shipping Time (Business Days) |
|---|---|---|
| Apparel | 2–4 days | 7–10 days |
Notes:
- The above time frame applies to US standard shipping orders.
- Orders to Puerto Rico, Guam, and Hawaii may take 7–10 days longer.
- Some items may need additional time due to availability, location, or seasonality.
- International orders may be delayed due to customs clearance, which is beyond our control.
- A tracking link will be emailed to you once your order ships.
💰 Shipping Fees (Standard Shipping)
Shipping cost is calculated at checkout based on your location and number of items. Below are base rates for single-item orders:
| Location | Shipping Fee |
|---|---|
| US Contiguous States | $6.99 |
| US Non-Contiguous States | $9.95 |
| US Territories | $9.95 |
| US Armed Forces | $9.95 |
| UK & EU | $12.99 |
| Rest of the World | $12.99 |
Multi-item orders: Shipping costs are automatically adjusted during checkout.
🔍 Order Tracking
- You’ll receive a tracking link via email once your order ships.
- Please allow 5–7 days for the carrier to scan and activate tracking.
- If tracking isn’t available yet, your item is still in transit and hasn’t been scanned.
- If your estimated delivery date has passed, contact us — we’re here to help!
❌ Incorrect Address Disclaimer
- Double-check your shipping address before confirming your order.
- We are not responsible for delays or lost packages due to incorrect address submission.
- If you ask the shipping carrier to reroute your package and the item is lost/stolen/damaged, Duconspace is not liable.
💬 Need Help?
Customer happiness is at the heart of Duconspace. If you have any shipping-related concerns or special requests, please contact us:
Email: support@duconspace.com
Vietnam Address: I1 Imperia Smart City, Tay Mo Ward, Nam Tu Liem District, Ha Noi, Viet Nam
Business Hours: Monday – Friday, 9 AM – 5 PM (GMT+7)
