Shipping policy
Last updated: August 18, 2026
Duconspace sells personalized, made-to-order products. Each order requires production time before it is handed to a shipping carrier.
Order Processing and Production
Estimated production time is 4–10 business days after the order is confirmed. Production begins after the personalization details and payment have been received.
Business days do not include weekends or public holidays. Complex, all-over-print, large-format, or highly customized products can require the longer end of the production range.
Estimated Shipping Time
Estimated transit time after production is 7–18 business days. The total estimated time from order confirmation to delivery is approximately 11–28 business days.
Delivery dates are estimates, not guarantees. Carrier delays, customs processing, severe weather, holidays, incorrect addresses, and remote delivery areas can extend delivery time.
Supported Delivery Countries
Duconspace currently accepts and ships orders to the following countries:
United States, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, South Korea, Spain, Sweden, United Kingdom, Serbia, Greece, Romania, Slovakia, Iceland and Switzerland.
We do not advertise worldwide shipping outside this list. If a destination is unavailable at checkout, we cannot accept an order for that destination.
Shipping Charges
Shipping charges are displayed before payment and must match the amount shown at checkout. Our current standard starting rates are:
| Destination | Standard shipping charge |
|---|---|
| Contiguous United States | USD 6.99 |
| Alaska, Hawaii, and other non-contiguous US destinations | USD 9.95 |
| United Kingdom and supported European countries | USD 12.99 |
| Canada, Australia, Japan, New Zealand, South Korea, and other supported non-European destinations | USD 20.99 |
Before publishing: If checkout shows a different amount for any destination, update this table and Merchant Center to match the checkout amount. The checkout amount is the final shipping charge shown before payment.
Tracking
When an order ships, we send tracking information to the email address provided at checkout. Tracking can take 3–7 business days to show its first carrier scan after a shipping label is created.
Track your order at https://duconspace.com/apps/tracking-order.
Split Shipments
Items in the same order may be produced by different fulfillment partners and shipped in separate packages. Each package can have a separate tracking number. There is no additional shipping charge caused solely by a split shipment unless it was clearly shown at checkout.
Address Changes
Contact support@duconspace.com within 2 hours of purchase to request an address correction. After 2 hours, a change is not guaranteed because production or fulfillment may already have started.
Customers are responsible for providing a complete and accurate delivery address. If a package is returned, delayed, or lost because of an incorrect or incomplete address submitted by the customer, additional production or shipping charges may apply.
Customs, Duties, and Taxes
For international orders, import duties, taxes, or customs fees may be charged by the destination country. Unless these charges are explicitly collected at checkout, they are the customer’s responsibility. Any charge collected by Duconspace will be displayed before payment.
Delayed or Missing Orders
If an order has not arrived by the maximum estimated delivery date, or if tracking has not updated for 10 business days, contact us. We will open an investigation with the fulfillment or shipping partner. Investigations normally take up to 7 business days.
If the package is confirmed lost or cannot be delivered, Duconspace will offer a free replacement or a full refund to the original payment method.
Contact
Email: support@duconspace.com
Phone: +1 (505) 585-2855
Support hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+7)
Duconspace is operated by Blackants LLC, a business registered in New Mexico, United States. US customer-support mailing address: 25 SE 2nd Ave Ste 550 #31056, Miami, FL 33131, United States. Operating and design office: P202, Lot 06, Vo Nguyen Giap Boulevard, Hac Thanh Ward, Thanh Hoa, Vietnam.
