Welcome to the Duconspace FAQ Center. Here you’ll find answers to common questions about orders, shipping, personalization, payments, and more. If you still need help, contact our support team.
Orders & Personalization
How do I place an order?
Choose your product, customize it using the “Personalize” or preview tool on the product page, then add it to your cart and proceed to checkout. Review all names, dates, photos, sizes, colors, and other details before payment.
Can I review my design before ordering?
Many products include a “Personalize” and/or “Preview” feature. Please carefully review all customization details before checkout.
Can I change or cancel my order after placing it?
You may request a cancellation or modification within 2 hours of purchase. After 2 hours, changes or cancellation are not guaranteed because production may already have started. See our Cancellation & Modification Policy.
My personalization is wrong — what can I do?
If the mistake is caused by our production, contact us with your order number and clear photos. If incorrect details were submitted during ordering, eligibility for a replacement depends on the circumstances.
Shipping & Delivery
Where do you ship?
Duconspace currently ships to the United States, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, South Korea, Spain, Sweden, United Kingdom, Serbia, Greece, Romania, Slovakia, Iceland, and Switzerland. If a destination is unavailable at checkout, we cannot accept an order for that destination.
How long does delivery take?
Estimated production time is 4–10 business days after the order is confirmed. Estimated transit time after production is 7–18 business days. The total estimated time from order confirmation to delivery is approximately 11–28 business days. Delivery dates are estimates, not guarantees. See our Shipping Policy.
Which shipping carriers do you use?
The carrier depends on the destination, product, and fulfillment partner. The available tracking information will be emailed after shipment.
How can I track my order?
When an order ships, we send tracking information to the email address used at checkout. Tracking can take 3–7 business days to show its first carrier scan after a label is created. You can also use our tracking page.
Why did my items arrive in separate packages?
Items may be produced by different fulfillment partners and shipped separately. Each package can have a separate tracking number.
Products & Quality
How are your products made?
Duconspace products are personalized and made to order using the options shown on each product page. Production starts after an order and its personalization details are confirmed.
Will colors look exactly the same as on my screen?
Small variations may occur because of screen settings, image quality, printing methods, materials, and production processes.
Are all products customizable?
Many products support names, messages, characters, pets, or photos. The available options and required fields are shown on each product page.
Returns, Replacements & Refunds
What is your return policy?
Because products are personalized and made to order, we do not accept general returns or exchanges for buyer’s remorse. We provide remedies for eligible damaged, defective, incorrect, or materially different items. See our Refund Policy.
What if my item arrives damaged or incorrect?
Email support@duconspace.com within 30 days of delivery. Include your order number, clear photos of the issue, and a short description. We normally review complete claims within 2–3 business days.
How long do refunds take?
After a refund is approved, Duconspace issues it to the original payment method within 3–5 business days. Your bank, card issuer, PayPal, Shop Pay, or other payment provider may require an additional 5–10 business days to post the credit.
Payments & Billing
Which payment methods do you accept?
Available payment methods are displayed at checkout and may vary by device, destination, currency, and Shopify Payments availability.
Is my payment information secure?
Checkout is powered by Shopify and uses encrypted, PCI-DSS-compliant payment processing. Duconspace does not store full payment-card details on its own servers.
Why was my payment declined?
Verify the billing details, available funds, card restrictions, and bank security checks. You can try another method offered at checkout or contact your bank.
Contact & Business Information
Where is Duconspace located?
Duconspace is a personalized gift brand operated by Blackants LLC, registered in New Mexico, United States. The US customer-support mailing address is 25 SE 2nd Ave Ste 550 #31056, Miami, FL 33131, United States. The operating and design office is P202, Lot 06, Vo Nguyen Giap Boulevard, Hac Thanh Ward, Thanh Hoa, Vietnam. Neither address is a walk-in return location.
How can I contact customer support?
Email: support@duconspace.com
Phone: +1 (505) 585-2855
Support hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+7)
Typical response time: 12–24 hours on business days.
