Privacy Policy

Privacy Policy | Duconspace

Last updated: June 13, 2025

At Duconspace, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from our website.

1. What Information We Collect

When you browse our store or make a purchase, we may collect the following types of personal information:

  • Your name
  • Billing and shipping address
  • Email address and phone number
  • Payment details (processed securely — we do not store full credit card numbers)
  • Order history and purchase behavior
  • IP address, browser type, and device information

2. How We Use Your Information

  • Process your orders and deliver products
  • Communicate with you about your order or customer support inquiries
  • Improve our website and shopping experience
  • Prevent fraudulent transactions and ensure site security
  • Send promotional emails (only with your consent)

3. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third-party service providers that help us operate our store, such as:

  • Shopify (our e-commerce platform)
  • Payment gateways (e.g., Shopify Payments, PayPal)
  • Shipping providers (e.g., USPS, UPS, YunExpress)
  • Marketing tools (e.g., Google Analytics, Facebook Pixel, if applicable)

These services only receive the necessary data to perform their functions and are required to protect your information.

4. Your Consent

By providing us with your personal information to complete a transaction, verify your payment method, place an order, or contact us, you consent to our collecting and using your data for that specific purpose.

If we ask for your personal information for a secondary reason (e.g., marketing), we will either request your express consent or provide an option to decline.

5. How to Withdraw Consent

If you change your mind after opting in, you may withdraw your consent for us to contact you, or to collect, use, or disclose your information, at any time by emailing us at support@duconspace.com.

6. Security

We take data protection seriously. Our store is hosted on Shopify, which provides a secure infrastructure and uses industry-standard encryption. All payments are processed through PCI-DSS-compliant gateways.

7. Cookies & Tracking Technologies

We may use cookies and tools like Google Analytics or Facebook Pixel to enhance your shopping experience and collect aggregate browsing data. You may disable cookies through your browser settings if you prefer.

8. Your Rights (California & EU Residents)

If you are a resident of California (under CCPA) or the European Union (under GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction, update, or deletion of your data
  • Request a copy of your data
  • Object to certain uses of your personal information

To exercise these rights, please contact us at support@duconspace.com.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date above.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

Email: support@duconspace.com
Vietnam Address: I1 Imperia Smart City, Tay Mo Ward, Nam Tu Liem District, Ha Noi, Viet Nam
Business Hours: Monday – Friday, 9 AM – 5 PM (GMT+7)

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