Privacy policy

  • Privacy Policy

    At Duconspace, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.

    1. Information We Collect

    When you browse our store, contact us, or place an order, we may collect the following types of personal information:

    • Full name
    • Billing and shipping addresses
    • Email address and phone number
    • Payment details (processed securely—full card numbers are never stored)
    • Order history, personalization details, and purchase preferences
    • Device and technical data, such as IP address, browser type, cookies, and analytics data

    We collect this information to provide our services and improve your shopping experience.

    2. How We Use Your Information

    We use your personal information to:

    • Process and fulfill your orders
    • Provide shipping updates and customer support
    • Verify payments and prevent fraud
    • Improve our website functionality and user experience
    • Send promotional emails (only if you opt in)
    • Comply with legal, tax, and regulatory obligations

    3. Sharing Your Information

    We do not sell your personal information. We may share it only with trusted third-party partners who help us operate our business, including:

    • Shopify – our e-commerce platform
    • Payment gateways – such as Shopify Payments, PayPal, and other PCI-compliant processors
    • Shipping carriers – including USPS, UPS, FedEx, DHL, and other logistics partners
    • Analytics & marketing tools – such as Google Analytics, Google Ads, Meta Pixel (if enabled)

    These partners only receive the information necessary to perform their services and are contractually obligated to protect your data.

    4. Your Consent

    By submitting personal information to complete a transaction—such as placing an order or contacting support—you consent to our collecting and using it for that purpose.

    If we request your information for additional uses (such as marketing), we will ask for your explicit consent or provide an opportunity to decline.

    5. Withdrawing Your Consent

    You can withdraw your consent at any time by contacting us at: support@duconspace.com.

    Withdrawing consent may limit your ability to use certain features of the website (e.g., order updates or promotional offers).

    6. Security Measures

    Your privacy is important to us. Our store is hosted on Shopify, which uses:

    • Industry-standard encryption (SSL)
    • Secure servers
    • PCI-DSS-compliant payment processing

    While no online system is 100% secure, we follow industry best practices to safeguard your information.

    7. Cookies & Tracking Technologies

    We may use cookies and similar technologies to:

    • Improve website load speed and performance
    • Remember your preferences
    • Analyze website traffic
    • Display personalized ads (if marketing tools are enabled)

    You may disable cookies in your browser settings, although some site features may not function properly afterward.

    8. Your Rights (GDPR & CCPA Compliance)

    If you reside in the European Union or California, you have the right to:

    • Request access to the personal data we hold about you
    • Ask for corrections or updates to your personal information
    • Request deletion of your data (subject to legal exemptions)
    • Request a copy of your data
    • Opt out of data processing for marketing purposes

    To exercise these rights, email us at support@duconspace.com.

    9. Data Retention

    We retain your order and personal information for as long as necessary to:

    • Fulfill your order
    • Provide customer support
    • Meet legal, tax, and accounting requirements

    You may request deletion of your data unless we are legally required to retain it.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Business and Contact Information

Duconspace is a personalized gift brand operated by Blackants LLC, a business registered in New Mexico, United States — Filing No. 0002516779.

Email: support@duconspace.com
Phone: +1 (505) 585-2855
Support hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+7)

US customer-support mailing address:
25 SE 2nd Ave Ste 550 #31056, Miami, FL 33131, United States

Operating and design office:
P202, Lot 06, Vo Nguyen Giap Boulevard, Hac Thanh Ward, Thanh Hoa, Vietnam

The US mailing address is not a retail store, warehouse, or walk-in return location. Do not send a return without written authorization.