Find quick answers about ordering, personalization, production, shipping, replacements, refunds, and payments. If you can’t find what you need, our support team is happy to help.
Email: support@duconspace.com · Phone: +1 (505) 585-2855 · Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+7) · Typical reply: 12–24 hours on business days
📦 Orders
- Track your order
- Cancel or change an order — requests are accepted within 2 hours of purchase.
- Frequently asked questions
✏️ Personalization
- How to personalize your gift — names, dates, photos and preview tips.
- Size charts
🚚 Production & Shipping
- Every item is made to order: production 4–5 business days + transit 7–12 business days (about 11–17 business days in total).
- Items are produced and shipped by our partners in the United States or China, depending on the product.
- Shipping policy & shipping rates
- Holiday ordering dates 2026
🔁 Replacements & Refunds
- Damaged, defective, incorrect, or lost order? Email us within 30 days of delivery with your order number and photos. You choose a free replacement or a full refund.
- Personalized items can’t be returned for change of mind.
- Return & refund policy
💳 Payment & Billing
- Accepted payment methods
- Checkout is secured by Shopify. Prices are in USD; shipping and any taxes are shown before you pay.
🏢 About Duconspace
Duconspace is a personalized gift brand operated by Blackants LLC (New Mexico, United States — Filing No. 0002516779).
