Refund policy

Last updated: August 18, 2026

Duconspace products are personalized and made to order. Because each item is produced using the customer’s selected design, size, color, photo, name, date, or other personalization details, we do not accept general returns or exchanges for buyer’s remorse.

Eligible Problems

Contact us within 30 days of delivery if your order is:

  • damaged during delivery;
  • defective because of a manufacturing or printing error;
  • materially different from the product or personalization details confirmed in the order;
  • the wrong product, size, color, or design because of our error; or
  • confirmed lost or undelivered after the maximum delivery estimate and carrier investigation.

Resolution

For an eligible problem, Duconspace will offer either:

  • a free replacement, including replacement shipping; or
  • a full refund to the original payment method.

The available resolution depends on the evidence, order status, product condition, and customer preference. If a replacement also arrives damaged, defective, or incorrect, contact us and we will provide a further replacement or a full refund.

How to Request Help

Email support@duconspace.com and include:

  • your order number;
  • the email address used at checkout;
  • a clear description of the problem;
  • clear photos of the full product and the affected area;
  • a photo of the shipping label and packaging when relevant; and
  • an unboxing video if available.

We normally reply within 12–24 hours on business days and review complete claims within 2–3 business days.

Returns and Return Shipping

Do not send a product back unless our support team provides written authorization. In many cases, a physical return is not required.

If Duconspace requires the return of a damaged, defective, or incorrect product, we will provide return instructions and a prepaid return label. The customer will not be charged return shipping or a restocking fee for an approved eligible problem.

Do not send returns to our US customer-support mailing address or Vietnam operating office without written authorization. Unauthorized returns may not be received or processed.

Non-Returnable and Non-Refundable Situations

Except where required by law, we do not accept returns, exchanges, or refunds for:

  • buyer’s remorse or change of mind;
  • incorrect size, color, product, address, photo, name, date, spelling, or other option selected or submitted by the customer;
  • normal differences in color caused by screen settings, material, lighting, or printing processes;
  • minor print-placement or scale differences that do not materially change the ordered design;
  • normal wear, misuse, washing damage, accidental damage, or damage after delivery;
  • an order that entered production after the 2-hour cancellation and modification window; or
  • delivery delay within the published production and shipping estimate.

Order Not Received

If tracking has not updated for 10 business days or the package has not arrived by the maximum estimated delivery date, contact us. We will investigate with the shipping or fulfillment partner for up to 7 business days.

If the package is confirmed lost or cannot be delivered, we will provide a free replacement or a full refund to the original payment method.

If tracking shows “delivered,” first check the mailbox, parcel locker, front desk, household members, neighbors, and the local carrier. Contact us within 30 days of the delivery scan if the package still cannot be found.

Refund Timing

After a refund is approved, Duconspace issues it to the original payment method within 3–5 business days. Your bank, card issuer, PayPal, Shop Pay, or other payment provider may require an additional 5–10 business days to post the credit.

Cancellations and Modifications

Cancellation or modification requests must be submitted within 2 hours of purchase. After 2 hours, a change or cancellation is not guaranteed because production may already have started. See our Cancellation & Modification Policy.

Contact

Email: support@duconspace.com
Phone: +1 (505) 585-2855
Support hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+7)

Duconspace is operated by Blackants LLC, a business registered in New Mexico, United States. US customer-support mailing address: 25 SE 2nd Ave Ste 550 #31056, Miami, FL 33131, United States. Operating and design office: P202, Lot 06, Vo Nguyen Giap Boulevard, Hac Thanh Ward, Thanh Hoa, Vietnam.