Last updated: June 13, 2025
Overview
At Duconspace, every item is made-to-order with your custom design, so we want you to love what you receive. This policy explains when and how returns or refunds may apply.
Eligibility for Returns & Refunds
Because our products are personalized and printed on demand, we generally cannot accept returns or exchanges unless there is a problem caused by us or our fulfillment partners.
You are eligible for a replacement or refund if:
- The item you received is defective (printing errors, damaged on arrival, poor quality).
- The item is incorrect (wrong product, wrong design, wrong size compared to your order).
- The item is lost in transit and not delivered within the guaranteed time frame.
We do not offer refunds or exchanges for:
- Customer errors (wrong size, wrong personalization text/image submitted).
- Change of mind after the product has been produced.
Reporting an Issue
If you believe there is a problem with your order, please contact us within 7 days of delivery with the following:
- Your order number.
- A clear photo of the product showing the defect, damage, or mistake.
- A description of the issue.
Contact: support@duconspace.com
Refunds
- Once your claim is approved, refunds will be processed back to your original payment method.
- Refunds may take 5–10 business days to appear on your statement, depending on your bank or card provider.
- In some cases, we may offer a replacement item instead of a refund, based on your preference.
Replacements
If eligible, we will send a replacement product at no extra cost. Production and shipping times will be the same as a new order.
Cancellations & Modifications
- Orders can be canceled or modified within 6 hours of purchase.
- After production has started, we cannot cancel or modify the order.
Shipping Costs
- We cover return shipping costs only if the error is ours (defective/incorrect item).
- Customers are responsible for shipping costs if returning items without an approved claim.
Contact Information
- Email: support@duconspace.com
- Phone (US): +1 505-585-2855
- Vietnam Studio Address: I1 Imperia Smart City, Tay Mo Ward, Ha Noi, Vietnam
- Business Operator (USA) Blackants LLC, 1209 Mountain Rd Pl NE, Albuquerque, NM 87110
- Business Hours: Monday to Friday, 9 AM – 5 PM (PST)
