Custom 9 Year Anniversary Engraved Pottery Mug - Personalized Engagement Gift

All items at Duconspace are made to order and personalized. Production begins after your order is confirmed.

Production Time (Estimated):
Production time varies by product type and is provided as a reference only.

• Standard printed products: 3–5 business days
• Canvas & poster printing: 5–7 business days
• All-over print / full print products: 7–10 business days

Production time may be longer during holidays or peak seasons.

Shipping Time (Estimated):
Once production is completed, your order will be handed over to our shipping partners.

• Standard shipping: 7–15 business days
• Full print products: 11–18 business days
• International orders may require additional time due to customs processing

Estimated Total Delivery Time: Typically 12–25 business days, including production and shipping.

Delivery times are estimates and may vary due to customs delays, carrier operations, or seasonal demand.

Tracking Information:
A tracking number will be emailed once your order ships. Tracking updates may take 2–5 business days to appear in the carrier’s system.

Returns & Replacements:
All items are made to order and personalized, so we do not accept general returns. Free replacements are offered for items that are defective, damaged, or incorrect.

For full details, please review our policies:
Shipping & Delivery Policy
Return & Refund Policy

Many products at Duconspace are personalized and made to order based on the information you provide.

Personalization Guidelines:

• Please complete all required personalization fields before checkout.
• Review spelling, names, dates, and uploaded images carefully, as changes may not be possible once production has started.
• For best printing results, we recommend using standard English characters.

Preview Information:
The preview image is a digital representation created to help visualize your personalization.

• Some products display an automated preview, while others show uploaded images or layout samples.
• Preview images are for reference only and may not reflect the final product exactly.
• Final colors, placement, and scale may vary slightly due to image quality, screen settings, and the production process.

By placing an order, you confirm that the personalization details you submitted are correct and approved for production.